Technical support - Kind reminder

Contact - support@syntex.cz

Please do not contact BMD directly as they will only refer you back to Syntex.

[Support guide]

• The RMA process is the same for warranty faults and items that are "dead on arrival":
• Report the issue or fault to support@syntex.cz and provide the Model and serial number with a description of the fault. Photos and videos are also useful if possible and also include any steps that you taken to try and resolve the problem.
• You will receive an email response which may ask you to carry out further troubleshooting steps.
• If the issue is not resolved you will be given a Syntex RMA number and asked to send the faulty item back to Syntex. This will be at the cost of the reseller.
• Once the item is received at Syntex we will carry out further tests in house. If we cannot resolve it we will send it to BMD. They will either repair or replace it.
• Once resolved Syntex will send back to you at our cost.
• Jan Vodrážka is our head of technical support.
• We are also able to carry out some out of warranty repairs or facilitate repairs and spare parts via the manufacturer.